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Internet Service Agreement

KShs 3,300.00

An Internet Service Agreement is a legally binding contract between an internet service provider (ISP) and a customer. This agreement outlines the terms and conditions under which the ISP will provide internet access to the customer. Key components typically include the description of services, such as the type of internet connection (e.g., fiber, DSL, satellite), speed, and data limits. It also details the payment terms, including monthly fees, setup charges, and any penalties for late payments.

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The agreement specifies the responsibilities of both parties. For the ISP, this includes maintaining service quality and providing customer support. For the customer, it involves adhering to acceptable use policies, which may prohibit activities like illegal downloading or excessive bandwidth usage. The contract also covers the duration of the service, renewal terms, and conditions for termination, including any early termination fees.
Additionally, the agreement may address liability issues, stating that the ISP is not responsible for certain types of damages or service interruptions. It often includes clauses about privacy and data security, ensuring that the ISP will protect the customer’s personal information. Overall, an Internet Service Agreement ensures clarity and mutual understanding between the ISP and the customer, helping to prevent disputes and ensure smooth service delivery.

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